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Customer self-service guides

Dotmac Selfcare Guides

Choose a focused guide for billing and payments or changing your active internet plan from your phone or computer.

Open Dotmac Selfcare
Dotmac customer managing billing and an internet plan from a smartphone

What would you like to do?

Each guide follows the labels and workflow in Dotmac Selfcare and includes the checks you should complete before submitting.

Billing and payments

Pay bills and upload receipts

Understand your invoice status, settle an outstanding bill and complete the required receipt-submission process.

  • Pay an issued invoice
  • Add account credit
  • Upload a bank-transfer receipt
  • Confirm that payment is showing
Read the billing guide
Internet plans

Change your active plan

Review your active service, compare the plans available to you and understand what happens after submission.

  • Select the correct active service
  • Compare plan speed and price
  • Submit a plan-change request
  • Track a migration review
Read the plan-change guide

Start safely

Use only https://selfcare.dotmac.io. Never share your password, OTP, card PIN or full card details. If a payment or request is not showing, open Support in Selfcare or contact Dotmac.