Dotmac Selfcare lets you review your current internet service, compare available plans and submit a plan-change request from your phone or computer. Before submitting, confirm the service, speed and monthly price so the request matches what you need.
Need screenshots and further clarification? Download the full illustrated plan-change PDF guide.
Before you change your plan
Open https://selfcare.dotmac.io and sign in with your Selfcare user ID and password. The dashboard shows your balance, next bill, service status and active plan.
- Confirm that the correct service shows as Active.
- Review your balance and next-bill information.
- Check the current plan name and speed.
- Use Billing—not Services—if you need to settle an invoice or make a payment.
How to change your Dotmac internet plan
- Open the main menu. On a phone, tap the three-line icon in the top-right corner.
- Choose Services. This section lists the plans connected to your account.
- Select the correct active service. Check the plan, status, speed and next billing date.
- Tap Change Plan. Scroll within the service card if the option is not immediately visible.
- Compare the available plans. Review the plan name, speed and displayed monthly price.
- Select your preferred plan. Tap the selection circle or plan card.
- Add a note if needed. The Notes field is optional and should contain only information relevant to Support.
- Review what happens next. Read the billing and service-change information shown on the page.
- Tap Change Plan Now. Review any confirmation message before confirming again.
Instant plan change or support review?
| Change type | What happens | What to expect |
|---|---|---|
| Same plan family | The new plan may be applied immediately. | Your connection can be reprovisioned to the new speed, and the next invoice reflects the new rate. |
| Different plan family | A migration request is sent to Dotmac Support. | The change is not immediate. Track the request under Change Requests or contact Support. |
For postpaid plans, Selfcare states that no mid-cycle proration is applied. Review the exact billing information displayed in the portal before submitting.
What happens after submission
For an instant change
- The new plan may be applied immediately.
- Your connection can be reprovisioned to the selected speed.
- Your next invoice reflects the new monthly rate.
When support review is required
- Selfcare creates a migration request instead of applying the change immediately.
- You can check progress under Change Requests.
- Wait for review or further instructions from the Support team.
Checklist before you submit
- Confirm that you selected the correct active service.
- Check the new plan name, speed and monthly price.
- Review any displayed price increase.
- Use Notes only when extra information is necessary.
- Do not press the submit button repeatedly.
- Use Support if the plan you need is not displayed.
Why is the plan I want not available?
Selfcare shows the plans currently available for the selected service. A plan in another family may require a technical migration or Support review. Open Support from the Selfcare menu and provide your account details and the plan you want. Never send your password or OTP.
Manage your Dotmac service online
Sign in to Dotmac Selfcare to review your active service and available plans. If you need help choosing a suitable option, explore Dotmac home internet plans, unlimited internet or contact customer support.